Shipping, cancellations and reprints
Effective October 7, 2026
In short: you get the PDF of the whole book by email a few minutes after you pay. For 24 hours you can fix the name or the dedication, or cancel. Then the hardcover is printed and shipped within the United States. If it arrives damaged, misprinted, or with a fact we got wrong, we reprint it for free.
Where we ship
We ship to addresses in the United States only. Shipping within the U.S. is included in the price. If you choose an address outside the U.S. at checkout, the payment is declined before you are charged.
When it arrives
Each book is printed on demand for you. It goes to press 24 hours after your order and usually arrives in about two weeks from the day you order. Delivery dates are estimates: printing and the carrier can add a few days, especially in November and December. For Christmas delivery, order by December 5.
Your order page, linked in your confirmation email, shows whether your book is being prepared, at the printer or on its way.
Your first 24 hours
- Fix it: from your order page you can correct the name, the dedication or the signature up to three times. We reprint the PDF and email it to you again.
- Cancel: from the same page, before the book goes to press. We refund the full price if you haven't received the PDF yet. If you have, we refund the full price minus $14.99 for the PDF edition, which is yours to keep. Refunds go back through PayPal and usually show up in 3 to 5 business days.
- To change the birthday or the edition, cancel and place a new order.
After the book goes to press it can't be changed or cancelled, because it is made only for you.
Please check the details
You type the name, the birthday, the dedication and the signature, and you see the front page before you pay. Please check the spelling. If a detail you entered is wrong and isn't fixed within the 24 hours, a reprint is charged at our cost of printing and shipping.
Damaged, misprinted or a fact we got wrong
If your book arrives damaged, has a printing defect, or contains a historical fact that is wrong, we reprint it for free. Email [email protected] within 30 days of delivery with your order number and a photo of the problem. If a reprint isn't possible, we refund what you paid. You don't need to send the book back.
Printed colors can look slightly different from your screen, and paper reflects light differently than a display. Small differences between the preview and the printed book are not a defect.
Lost or returned packages
If tracking shows your package was lost in transit, or it hasn't arrived 30 days after it shipped, write to us and we'll reprint and resend it for free. If the carrier marks it as delivered and you can't find it, we'll help you with a claim. If a package comes back because the address entered at checkout was incomplete or wrong, resending it is charged at our cost.
Returns
Because every book is personalized, we can't accept returns for a change of mind after it goes to press. This doesn't affect the reprints above or any rights you have under the law.
Contact
[email protected]. We answer within two business days.